Cancellation and Refund Policy
Your satisfaction is essential to us. If you wish to cancel an order, kindly do so within 24 hours of purchase for a full refund. In the event of any product-related issues, please contact our customer support within 2 days of delivery, providing details and images. We will promptly assess the matter and offer a replacement or refund as applicable. At Madane Vaidik, we’re committed to ensuring your experience is smooth and worry-free.
Cancellation and Refund Policy
Madane Vaidik Food Products believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- Madane Vaidik Food Products does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the Madane Vaidik Food Products, it’ll take 3-5 days or less than that for the refund to be processed to the end customer.